Service Disclaimer
The honest terms of how GoldFix operates.
Skilled handyman, not a licensed contractor
GoldFix services are performed by an experienced handyman. We are not a licensed general contractor, electrician, or plumber. For work that legally requires a licensed trade professional in your jurisdiction, we'll tell you upfront and refer you to the right person.
Materials and parts are customer-provided
Unless specifically arranged in advance, you supply the materials and parts. We supply the labor, tools, and expertise. If you're unsure what to buy, we're happy to advise before your appointment.
$25 scheduling fee — refundable within 48 hours
A $25 scheduling fee is charged at booking to secure your time slot. This fee is refundable if you cancel within 48 hours of your scheduled appointment time. It is not applied toward the cost of service. Outside the 48-hour window, the fee compensates for the reserved time and travel.
Late arrival discount
If we arrive 1 hour or more past the latest promised arrival time, a discount will be applied to your service total. We take our time commitments seriously — if we're running late, we'll call ahead and make it right. Contact us after your appointment to request your late-arrival discount code.
Pricing may adjust for unforeseen complexity
Our published prices are accurate for standard conditions. If we arrive and discover the job is materially more complex than described — unusual wall construction, pre-existing installation issues, code complications — we'll explain the situation and quote an adjusted price before proceeding. You're never surprised after the fact.
Pre-existing conditions
GoldFix is not liable for pre-existing damage, deterioration, or defects discovered during or after service. If we uncover a pre-existing condition while completing your job, we'll document it and let you know.
Workmanship guarantee
We stand behind our work. If something we installed or repaired fails due to our workmanship within 30 days, contact us and we'll make it right at no charge. This does not cover issues caused by materials provided by the customer, misuse, or pre-existing conditions.
Right to refuse service
GoldFix reserves the right to decline or discontinue any job at our discretion — including situations that are unsafe, scope has changed significantly from the booking description, or the environment is not conducive to professional work.
Last updated April 2026. These terms describe how we operate in plain language. If you have questions about a specific job, call us at 409-599-9547 before booking.
Customer Code of Conduct
What we ask of you, so every visit goes smoothly.
Respectful communication
Treat the technician with the same professionalism you'd expect in return. Courteous communication makes the job go better for everyone.
Safe and accessible work area
Clear the work area before we arrive. Remove fragile items, personal belongings, and anything that would obstruct access. A clear space means faster, safer work.
Pets secured during service
Please have pets secured or in a separate area during the visit. This protects them, protects the technician, and keeps the job moving without distractions.
Accurate job description
Describe the work accurately when booking. If the job on arrival is significantly different from what was booked, pricing may need to be adjusted or the appointment rescheduled.
Be available at appointment time
Be at the property and available when we arrive within the scheduled window. If we can't access the work area, we may need to reschedule. The $25 scheduling fee is not refundable in this case.
Payment upon completion
Payment is due when the job is complete. We accept standard payment methods. Please have payment ready at the end of service.
Zero tolerance for harassment
Threatening, aggressive, or harassing behavior toward the technician will result in immediate termination of service. We do not negotiate on this.
Our Commitment to You
What GoldFix promises every single visit.
On time, every time — or you get a discount
We arrive within the scheduled window. If we're running late, we'll call ahead. If we're 1 hour or more past the latest promised arrival time, a discount will be applied to your service total. Your time matters, and we back that up.
Transparent pricing — no surprises
What you see on the booking page is what you pay — for standard jobs. If anything changes on-site, we tell you before we touch a thing. You always approve before we proceed.
We clean up after ourselves
We leave your space clean. Packaging, debris, and any mess from our work gets collected and removed. Your home should look like we were there to fix things, not make new problems.
Professional, respectful behavior
We're in your home. We behave accordingly — professional, courteous, and focused on the work. Nothing more, nothing less.
Honest assessment
If a job is beyond handyman scope and genuinely needs a licensed specialist, we'll tell you. We'd rather lose a job than do work that puts you at risk or doesn't meet code.
We respect your privacy and your home
What's in your home stays in your home. We don't photograph, discuss, or share anything we see. Your personal space is your personal space.
Quality workmanship, guaranteed
We do the job right. If our work fails within 30 days due to our craftsmanship, we come back and fix it — no charge, no argument.
15% off your second appointment
After completing your first appointment and leaving a review, you qualify for 15% off your second booking (up to $200 discount). Contact us after your review to receive your loyalty discount code. We build relationships, not just things.